Arch is a premier retail management software package, developed, implemented, maintained and supported by Spitzkoppen Computer and Supply Services in Sub-Saharan Africa. Arch is a cutting-edge product that continuously boasts first-to-market product developments.
Please Note: Only Namibian Citizens need apply.
The IT Support Technician is responsible for on-site installations, as well as support of, and consumables sales to our retail client base in Windhoek and surrounding regions. Further to, the candidate is accountable for the training of client end-users on our Arch Software products.
Important Duties and Responsibilities.
o Client Calls
o Conduct Site Audits / Site Surveys.
o Site Preparations
o Cabling Installation
o Hardware Installations / Maintenance
o Software Installations / Maintenance
o Services and Maintenance
o Client Liaising
o Fault identification and solutions offering
o Escalation of more complex fault findings to 3rd Line Technicians
o Escalation of critical and high priority calls to line manager
o Adhering to and monitoring SLA on calls assigned (SLA guidelines to be followed)
o Ensuring call logging system is updated accordingly as per requirements
o All related administration
o On-going on-site training for both new and existing clients at various levels of the organisation.
Key Involvements with:
o Branch Manager
o Technical Manager
o Technical Customer Support Department
o Senior IT Technicians
o Other IT Technicians
o Clients, both telephonically as well as on-site
o Securing permanent career move / upward mobility in a challenging economic climate and with a high unemployment rate.
o Growth and Development opportunities within the company.
o Promotion comes from within
o Mentorship based on Personal Development Plan. (PDP)
o High investment in training.
o Opportunities for further job-related studies.
Requirements: (To meet some, if not all of the criteria)
o Windhoek based (Highly preferred) (Candidates responsible for own relocation)
o Excellent English communication skills (Afrikaans, German, Portuguese advantageous)
o 1+ years' client-interfacing work experience
o Microsoft Skills
o Any of the following: A+ N+, MCSE / Diploma / Degree
o Software knowledge (MS SQL & Windows Server) (Advantageous)
o POS, Retail (FMCG) knowledge / experience (Admin / Back Office position) (Advantageous)
o Ability to impart product information / training to end-users at various levels
o MUST be willing to work weekends, standby & overtime
o MUST have own reliable transport and a valid drivers' license
o MUST be able to travel long distances and spend extended periods of time away from home.
o Frustration Handling
o Attention to detail
o Ability to work under intense pressure
We wish you all the best with your application and with your career endeavours going forward.