Company Introduction:

Arch is a premier retail management software package, developed, implemented, maintained and supported by Spitzkoppen Computer and Supply Services in Sub-Saharan Africa. Arch is a cutting-edge product that continuously boasts first-to-market product developments.

Please Note: Only Namibian Citizens need apply.

Job Purpose:

The IT Support Technician is responsible for on-site installations, as well as support of, and consumables sales to our retail client base in Windhoek and surrounding regions.

Important Duties and Responsibilities.

o Client Calls

o Conduct Site Audits / Site Surveys.

o Site Preparations

o Cabling Installation

o Hardware Installations / Maintenance

o Software Installations / Maintenance

o Troubleshooting

o Services and Maintenance

o Client Liaising

o Fault identification and solutions offering

o Escalation of more complex fault findings to 3rd Line Technicians

o Escalation of critical and high priority calls to line manager

o Adhering to and monitoring SLA on calls assigned (SLA guidelines to be followed)

o Ensuring call logging system is updated accordingly as per requirements

o All related administration

Key Involvements with:

o Branch Manager

o Technical Manager

o Technical Customer Support Department

o Senior IT Technicians

o Other IT Technicians

o Clients, both telephonically as well as on-site

Development Opportunities:

o Securing permanent career move / upward mobility in a challenging economic climate and with a high unemployment rate.

o Growth and Development opportunities within the company.

o Promotion comes from within

o Mentorship based on Personal Development Plan. (PDP)

o High investment in training.

o Opportunities for further job-related studies.

Requirements: (To meet some, if not all of the criteria)

o Windhoek based (Highly preferred) (Candidates responsible for own relocation)

o Excellent English communication skills (Afrikaans, German, Portuguese advantageous)

o 1+ years' client-interfacing work experience

o Microsoft Skills

o Any of the following: A+ N+, MCSE / Diploma / Degree

o Software knowledge (MS SQL & Windows Server) (Advantageous)

o POS, Retail (FMCG) knowledge / experience (Admin / Back Office position) (Advantageous)

o Ability to impart product information / training to end-users at various levels

o MUST be willing to work weekends, standby & overtime

o MUST have own reliable transport and a valid drivers' license

o MUST be able to travel long distances and spend extended periods of time away from home.


o Discipline

o Responsiveness

o Frustration Handling

o Altruism

o Resilience

o Punctuality

o Commitment

o Attention to detail

o Time-management

o Ability to work under intense pressure

o Down-to-earth

We wish you all the best with your application and with your career endeavours going forward.