Arch is a premier retail management software package, developed, implemented, maintained and supported by Spitzkoppen Computer and Supply Services in Sub-Saharan Africa. Arch is a cutting-edge product that continuously boasts first-to-market product developments.
Please Note: Only Namibian Citizens need apply.
The IT Support Technician is responsible for on-site installations, as well as support of, and consumables sales to our retail client base in Windhoek and surrounding regions.
Important Duties and Responsibilities.
o Client Calls
o Conduct Site Audits / Site Surveys.
o Site Preparations
o Cabling Installation
o Hardware Installations / Maintenance
o Software Installations / Maintenance
o Services and Maintenance
o Client Liaising
o Fault identification and solutions offering
o Escalation of more complex fault findings to 3rd Line Technicians
o Escalation of critical and high priority calls to line manager
o Adhering to and monitoring SLA on calls assigned (SLA guidelines to be followed)
o Ensuring call logging system is updated accordingly as per requirements
o All related administration
Key Involvements with:
o Branch Manager
o Technical Manager
o Technical Customer Support Department
o Senior IT Technicians
o Other IT Technicians
o Clients, both telephonically as well as on-site
o Securing permanent career move / upward mobility in a challenging economic climate and with a high unemployment rate.
o Growth and Development opportunities within the company.
o Promotion comes from within
o Mentorship based on Personal Development Plan. (PDP)
o High investment in training.
o Opportunities for further job-related studies.
Requirements: (To meet some, if not all of the criteria)
o Windhoek based (Highly preferred) (Candidates responsible for own relocation)
o Excellent English communication skills (Afrikaans, German, Portuguese advantageous)
o 1+ years' client-interfacing work experience
o Microsoft Skills
o Any of the following: A+ N+, MCSE / Diploma / Degree
o Software knowledge (MS SQL & Windows Server) (Advantageous)
o POS, Retail (FMCG) knowledge / experience (Admin / Back Office position) (Advantageous)
o Ability to impart product information / training to end-users at various levels
o MUST be willing to work weekends, standby & overtime
o MUST have own reliable transport and a valid drivers' license
o MUST be able to travel long distances and spend extended periods of time away from home.
o Frustration Handling
o Attention to detail
o Ability to work under intense pressure
We wish you all the best with your application and with your career endeavours going forward.